Your Privacy Is Our Priority

bh44 (www.bh44.cam) is an online entertainment platform for players in Bangladesh. This privacy policy ("Policy") describes how bh44 collects your personal information, how it is used, with whom it is shared, and how it is kept secure.

This policy applies to bh44's website, mobile version, and all related services. By using our platform, you consent to the terms of this privacy policy. If you do not agree with any term, please refrain from using the platform.

We believe that data protection is a fundamental right. bh44 is therefore committed to always handling your personal information responsibly and never disclosing it to any unauthorized third party.

2.1 Registration Information

When you open an account at bh44, we collect the following information:

• Full name (in Bengali and English)
• Date of birth (for age verification — to confirm 21+)
• Valid email address
• Mobile phone number
• Preferred payment method (bKash, Nagad, Rocket, or bank transfer)
• User-created password (stored in encrypted form)

2.2 Identity Verification Information (KYC)

To verify account security and financial transactions, bh44 may in some cases request National ID (NID), passport, or birth certificate information. This information is used solely for identity verification purposes and is stored under strict security.

2.3 Transaction Information

Information related to your deposits and withdrawals, such as:

• Transaction amount and date
• Details of the payment method used
• Last few digits of the bank or mobile banking account number used for withdrawals (the full number is never stored)
• Bonus receipt and usage history

2.4 Technical and Device Information

Information automatically collected while you use the platform:

• IP address and geographic location (approximate)
• Browser type and version
• Device type (mobile / tablet / desktop)
• Operating system information
• Session duration and usage patterns
• Cookies and similar tracking technologies (see Section 6 for details)

bh44 uses the information collected about you only for the following legitimate purposes:

• Account Management: To create, verify, and manage your account.
• Service Delivery: To provide gaming services, bonus offers, and promotions.
• Financial Transaction Processing: To process deposits and withdrawals smoothly.
• Customer Support: To respond to any issues or questions you have.
• Fraud Prevention: To prevent unauthorized use and financial fraud.
• Responsible Gaming: To identify excessive gaming behavior and provide timely support.
• Platform Improvement: To analyze user experience and improve service quality.
• Legal Compliance: To comply with applicable laws and regulations.

bh44 does not sell or rent your personal information to any third party. However, for essential service delivery and to protect your interests, information may be shared in the following limited cases:

• Payment Processors: With bKash, Nagad, Rocket, or bank transfer services solely to complete transactions.
• Game Software Providers: With technology partners including Pragmatic Play, Spribe, JILI, and PG Soft to keep game services running — no personally identifiable information is shared.
• Technology Service Providers: With server, cybersecurity, and analytics service providers who are bound by strict confidentiality agreements.
• Legal Authorities: To relevant authorities under a court order or valid legal process.

Beyond the above, your information will not be provided to any party without your prior consent.

5.1 Technical Security

bh44 uses industry-standard technology to protect your information:

• SSL (Secure Socket Layer) Encryption: All communication between your browser and our servers is encrypted.
• Password Hashing: Your password is never stored directly — only an encrypted hash is stored.
• Database Encryption: All stored personal information is kept in an encrypted database.
• Firewall and Intrusion Detection: Round-the-clock monitoring to prevent unauthorized access.

5.2 Administrative Security

• Only authorized staff can access your information.
• Every data access is logged and audited.
• Staff are bound by strict confidentiality agreements.

5.3 User Responsibilities

Part of your account's security is in your own hands. We recommend:

• Use a strong and unique password.
• Do not share your login details with anyone.
• Always log out after using a public computer.
• If you notice any suspicious activity, inform our support team immediately.

6.1 What Are Cookies?

Cookies are small data files that our website stores on your device. They help improve your browsing experience and ensure the platform functions properly.

6.2 What Types of Cookies Do We Use?

• Essential Cookies: Required for the basic functionality of the platform. Without them, login and transactions are not possible.
• Performance Cookies: To analyze how users use the site — this information is anonymous.
• Functionality Cookies: To remember your preferences (such as language or display settings).
• Session Cookies: To keep your login session active — automatically deleted when the browser is closed.

6.3 Cookie Controls

You can disable cookies at any time by changing your browser settings. Keep in mind, however, that disabling essential cookies may prevent some important platform features from working.

As a user of the bh44 platform, you have the following rights:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of any incorrect or incomplete information in your account.
• Right to Erasure: The right to request deletion of your personal information in certain circumstances — however, some information may need to be retained for a specified period due to legal obligations.
• Right to Object: The right to object to the use of your information for specific purposes, such as marketing communications.
• Account Closure: The right to close your account at any time and request deletion of your information.

To exercise these rights, contact our customer service team. We will respond to your request within 30 business days.

bh44 retains your information only for as long as it is necessary or legally required:

• Active Account: For the entire duration the account remains active.
• Closed Account: Transaction information may be retained for up to five years after account closure for legal and regulatory purposes.
• Legal Disputes: If any legal proceedings are ongoing, relevant information is retained until the dispute is resolved.
• Backup Data: Deleting information from security backups may generally take some additional time.

bh44 is a responsible online entertainment platform. This platform is for persons aged 21 and above only. We do not intentionally collect personal information from anyone under the age of 21.

Age verification is mandatory at registration. If we find that a minor has opened an account, that account will be closed immediately and all collected information will be deleted.

If you know that someone in your family is using this platform without authorization, please inform our support team immediately.

bh44 may update this privacy policy from time to time. The policy may change due to service improvements, legal changes, or the adoption of new technology.

If significant changes are made, we will:

• Update the "Last Updated" date on this page.
• Send a notification to your registered email.
• Display a notification on the platform.

Continued use of the platform after changes are made will be considered as your consent to the new policy. We therefore recommend visiting this page regularly.

If you have any questions, concerns, or requests about this privacy policy, please contact our privacy team:

• Email: [email protected]
• Live Chat: Support available in Bengali 7 days a week, 24 hours a day.

We usually respond to all written requests within 24-48 hours. For urgent matters, please contact us directly via live chat.